Legal

Event Organizer Agreement

The agreement between IventsPro and every organizer who creates, manages or sells tickets for an event on the platform.

1. Agreement

This Event Organizer Agreement ("Agreement") is between IventsPro ("IventsPro", "we", "us") and the individual, company, organization, promoter, or entity using IventsPro to create, manage, promote, or sell tickets for an event ("Organizer", "you", "your").

By creating or publishing an event on IventsPro, you agree to this Agreement and the IventsPro Terms and Conditions, Privacy Policy, Cookie Policy, and Refund Policy.

2. Role of IventsPro

IventsPro provides technology and services that help Organizers create, manage, promote, register attendees, sell tickets, manage vendors, and facilitate event-related transactions. Unless expressly agreed otherwise, IventsPro is not the event owner, promoter, venue operator, security provider, or event producer. The Organizer remains responsible for the planning, organization, safety, legality, quality, and delivery of the event.

3. Organizer Responsibilities

The Organizer is responsible for:

• Providing accurate and complete event information;
• Obtaining all required licences, permits, approvals, and venue authorizations;
• Complying with all applicable laws and regulations;
• Providing appropriate security, safety, medical, emergency, and crowd-management arrangements;
• Ensuring the event is delivered substantially as advertised;
• Honoring valid tickets issued through IventsPro;
• Communicating material event changes to attendees promptly;
• Managing performers, staff, suppliers, contractors, vendors, and venues;
• Responding to event-related attendee enquiries; and
• Ensuring all third-party service providers engaged for the event are properly authorized and managed.

4. Event Information

The Organizer is responsible for ensuring that all information submitted to IventsPro is accurate, including event name and description; date, time, and venue; ticket prices and categories; event capacity; age restrictions and entry requirements; programme and advertised performers; and images, logos, videos, and promotional materials. The Organizer must immediately notify IventsPro of any material error or change.

5. Ticketing and Event Access

The Organizer is responsible for setting ticket prices, categories, capacity, and entry requirements. The Organizer shall honour all valid tickets issued through IventsPro and shall be responsible for physical event access, ticket verification, crowd management, VIP access, complimentary tickets, and other entry arrangements. IventsPro does not guarantee physical access where the Organizer has failed to comply with its obligations.

6. Fees and Payment Terms

IventsPro operates a transparent fee structure. The applicable fees are as follows, inclusive of payment platform charges:

• Ticket sales — 10% of total ticket sales;
• Vendor payments — 10% of total vendor transactions;
• Lanyard/download service — USD 0.20 per download;
• Service provider transactions — 7% of total transaction; and
• Internal transfers — 5% of total transfer.

No hidden charges: the fees stated above are all-inclusive of applicable IventsPro and payment platform charges. IventsPro will not add any additional or hidden platform or payment processing charges to these services unless expressly disclosed and agreed in writing. Where taxes or statutory charges are imposed directly by law and cannot legally be included within the stated fees, such charges will be disclosed where applicable.

7. Payment Processing and Payouts

Where IventsPro collects funds on behalf of an Organizer, Vendor, or Service Provider, the applicable IventsPro fee may be deducted from the transaction amount before payout.

IventsPro may delay, withhold, or adjust a payout where reasonably necessary to process refunds; resolve chargebacks; investigate suspected fraud; comply with legal or regulatory requirements; resolve payment disputes; or recover amounts owed to IventsPro. The Organizer remains responsible for any valid refund, chargeback, or amount owed to IventsPro.

8. Event Cancellation, Postponement and Refunds

The Organizer must immediately notify IventsPro of any cancellation, postponement, venue change, or material change to an event. The Organizer is responsible for refunds arising from cancellation, postponement, non-delivery, or material changes, in accordance with the IventsPro Refund Policy and applicable law. Where refunds are required, IventsPro may deduct the applicable amounts from funds held or future payouts.

9. Event Safety and Compliance

The Organizer must ensure that the event is safe, lawful, properly authorised, and appropriately staffed, and shall obtain all required permits, licences, insurance, venue approvals, security arrangements, and other authorisations applicable to the event. IventsPro may request evidence of such requirements.

IventsPro may suspend ticket sales or remove an event where it reasonably believes that the event presents a significant legal, safety, fraud, financial, or reputational risk.

10. Marketing and Content

The Organizer confirms that it owns or has obtained all necessary rights to logos, images, videos, music, descriptions, trademarks, and other materials submitted to IventsPro, and grants IventsPro a non-exclusive right to use such materials for operating, displaying, marketing, and promoting the event and IventsPro's services. The Organizer shall not submit content that infringes another person's intellectual property, privacy, or other legal rights.

11. Data Protection

The Organizer shall handle attendee, vendor, and other personal information lawfully and in accordance with applicable data-protection laws and the IventsPro Privacy Policy, and shall only use information accessed through the Platform for legitimate event purposes.

12–21. Additional Terms

This Agreement also addresses platform use, suspension, liability, indemnity, confidentiality, intellectual property, force majeure, governing law (Kenya), dispute resolution, and amendments — on terms consistent with the IventsPro Terms and Conditions. The full signed agreement is available from IventsPro on request.

22. Organizer Acceptance

By registering as an Organizer, creating, publishing, or managing an event through IventsPro, you confirm that you have read and understood this Agreement; you have authority to organise the event and enter into this Agreement; all information provided to IventsPro is accurate; you will obtain all required licences, permits, and approvals; you accept responsibility for the event, attendees, vendors, and service providers under your control; and you agree to comply with this Agreement and all applicable IventsPro policies.

IventsPro is committed to transparent pricing and will not impose undisclosed or hidden platform or payment processing charges.

Questions about this policy?

Reach us at [email protected] or call 0724 669 095. For privacy and data-rights requests: [email protected].