Legal

Refund Policy

When refunds may be available for tickets, registrations and bookings made through IventsPro.

1. Introduction

iVentsPro is an event management and technology platform that enables event organizers to manage event registration, ticketing, accreditation, payments, guest management and other event operations. This Refund Policy explains when refunds may be available for tickets, registrations, bookings or other event-related purchases made through iVentsPro.

Important: the refund terms applicable to a particular event may vary depending on the event organizer's stated refund and cancellation policy. Attendees should always review the specific refund conditions displayed for an event before completing a purchase.

2. Who Is Responsible for the Refund?

For event ticketing and registration transactions, the event organizer is generally responsible for determining whether a refund is available and under what conditions. iVentsPro provides the technology and payment/registration infrastructure through which the transaction may be made. Where a refund is approved by the event organizer, iVentsPro may facilitate the refund through the applicable payment channel.

3. Event Cancellation

If an event is cancelled, the refund position will depend on the event organizer's published cancellation policy. Where the organizer has confirmed that ticket holders are entitled to a refund, the organizer will authorize the applicable refund; iVentsPro may facilitate the refund process; refunds will normally be returned through the original payment method where technically possible; and any applicable processing requirements will be communicated to the purchaser.

iVentsPro does not independently guarantee a refund solely because an event has been cancelled.

4. Event Postponement

If an event is postponed or rescheduled, your ticket or registration may remain valid for the new date. If you are unable to attend the new date, your eligibility for a refund will depend on the event organizer's published policy. Where the organizer approves a refund, iVentsPro will facilitate the refund in accordance with the applicable process.

5. Change of Plans

Unless the event organizer expressly provides otherwise, tickets and registrations are generally non-refundable simply because an attendee changes their mind or can no longer attend. Examples include change of personal plans, travel difficulties, work commitments, illness, failure to attend, arriving after the event has started, or purchasing the wrong ticket category. Attendees should review the event-specific refund policy before purchasing.

6. Organizer-Specific Refund Policies

An event organizer may establish its own refund conditions, including full refunds, partial refunds, refund deadlines, non-refundable ticket categories, transfer options, credit notes, administrative charges, or no-refund policies. Where such terms are clearly displayed before purchase, those terms will apply to the transaction, subject to applicable law.

7. How to Request a Refund

Step 1 — Contact the event organizer using the contact details provided for the event. Provide your full name, the email or telephone number used during registration, your booking/reference number, the event name, and the reason for the refund request where applicable.

Step 2 — If the matter remains unresolved, contact iVentsPro Support at [email protected]. Include your booking reference and evidence of the original transaction.

Step 3 — iVentsPro will review the transaction and, where appropriate, coordinate with the event organizer or relevant payment provider.

Step 4 — Where a refund has been approved, iVentsPro will process or initiate the refund through the applicable payment channel.

8. Refund Processing Time

Once a refund has been approved and all required information has been received, iVentsPro will aim to initiate the refund within 3–5 business days. The actual time for funds to appear in your account may depend on bank processing times, mobile-money providers, card networks, payment gateways, or other financial institutions. iVentsPro cannot guarantee the exact time taken by a third-party financial institution to complete the refund.

9. Platform and Payment Processing Fees

Where permitted by law and clearly disclosed before purchase, certain platform, booking, payment-processing or administrative fees may be non-refundable. Where an event organizer expressly agrees to refund such fees, the applicable amount will be communicated during the refund process. Any taxes or statutory charges will be handled in accordance with applicable law.

10. Multiple Ticket Purchases

Where multiple tickets are purchased in a single transaction, refund eligibility may apply to the entire transaction, to selected tickets, or according to the event organizer's specific refund policy. Refunds for individual tickets will not automatically result in cancellation of the remaining tickets.

11. Duplicate Purchases

If you accidentally purchase the same ticket or registration more than once, contact the event organizer or iVentsPro as soon as possible. Duplicate transactions may be reviewed and refunded where the duplicate purchase can be reasonably verified.

12. Fraudulent or Unauthorized Transactions

If you believe that a transaction was made without your authorization, notify iVentsPro and your bank or payment provider immediately. We may investigate the transaction and may request information necessary to verify the claim. Where fraud or unauthorized use is confirmed, the transaction may be reversed or refunded in accordance with applicable payment-provider procedures and applicable law.

13. Invalid or Fraudulent Tickets

No refund will normally be issued for tickets or credentials that have been forged, duplicated, altered, fraudulently obtained, resold in violation of event rules, or used by an unauthorized person. The event organizer and/or iVentsPro may invalidate such credentials.

14. Event Access Denial

A ticket purchase does not guarantee entry where the attendee does not meet the event's entry requirements; presents invalid identification where required; uses an invalid or fraudulent ticket; attempts to access a restricted area; violates event security rules; is prohibited from entry under applicable law; or fails to comply with reasonable venue or security requirements.

No refund will normally be available where entry is denied because of the attendee's conduct or failure to meet stated event requirements.

15. Cancellation Caused by Unforeseen Events

Where an event is affected by circumstances beyond the organizer's or iVentsPro's reasonable control — including government restrictions, natural disasters, severe weather, war, terrorism, civil unrest, public-health emergencies, venue closure, security threats, or other force-majeure circumstances — the refund position will be determined in accordance with the organizer's applicable policy and applicable law.

16. Transfer of Tickets

Where permitted by the event organizer, an attendee may be allowed to transfer a ticket to another person. A transfer is not automatically a refund. Once a ticket has been validly transferred, the original purchaser may no longer be entitled to a refund unless the organizer's policy provides otherwise.

17. Discounted, Promotional and Complimentary Tickets

Discounted, promotional, complimentary or special-category tickets may have different refund conditions. Where such conditions are disclosed before purchase, they will apply to the transaction, subject to applicable law.

18. Refunds Where iVentsPro Is Directly Responsible

Where iVentsPro is directly responsible for an incorrect charge, duplicate charge or technical payment error caused by our Platform, we will investigate the matter and, where appropriate, arrange a correction or refund. This does not include errors caused by incorrect information supplied by the customer, third-party payment providers, banks or mobile-money providers, event organizers, or unauthorized use of a customer's account.

19. No Double Refund

A customer may not receive more than one refund for the same transaction. Where a refund has already been processed by the event organizer, payment provider or iVentsPro, subsequent claims for the same transaction may be rejected.

20. Proof of Purchase

iVentsPro or the event organizer may request proof of purchase before approving a refund, such as a booking reference, payment confirmation or transaction record.

21. Contact

For refund questions or assistance: iVentsPro Support — Email: [email protected] · Telephone: 0724 669 095 · Website: https://www.iventspro.com

Questions about this policy?

Reach us at [email protected] or call 0724 669 095. For privacy and data-rights requests: [email protected].